Oracle Troubleshooting: Gathering incident package.

Most of the time, gathering incident to be submitted to Oracle Support pretty straightforward. This case, I need to walk through someone on gathering it since there are multiple HOMEs due to machine name changes.


adrci> IPS CREATE PACKAGE INCIDENT 74892
Created package 1 based on incident id 74892, correlation level typical


ADR base = "/home/oracle/app/oracle"
adrci> IPS GENERATE PACKAGE 1 IN $ORACLE_HOME
DIA-48448: This command does not support multiple ADR homes

adrci> show control
DIA-48448: This command does not support multiple ADR homes

adrci> SHOW HOMES
ADR Homes:
diag/rdbms/orcl/orcl
diag/tnslsnr/Cloud3/listener
diag/tnslsnr/Cloud2/listener
diag/tnslsnr/Cloud/listener
diag/tnslsnr/Cloud2-001/listener
adrci>

adrci> SET HOME diag/rdbms/orcl/orcl

adrci>  IPS GENERATE PACKAGE 1 IN /home/oracle/app/oracle
Generated package 1 in file /home/oracle/app/oracle/ORA600qer_20150827105025_COM_1.zip, mode complete


Voila, upload this over to Oracle Support ORA600qer_20150827105025_COM_1.zip.